The implementation of the ISO:9001 Quality Management System reflects Word Class' commitment to offering a premium service with a focus on continuous improvement. Quality management forms the backbone of our localization project methodology. Its infrastructure includes several components and competencies which are seamlessly integrated into one system that we nurture, update, monitor and assess:
- Vendor management (selecting, testing, allocating, training and evaluating linguists and project resources)
- Project management as described in the related section
- Collaboration and task-based evaluations
- Linguistic assets management (glossaries and translation memories)
In line with our belief that quality can only be achieved through collaboration, discipline, consistency and time, Word Class has invested in SDL Trados’ Studio GroupShare Cloud. This linguistic assets management technology enables Word Class to securely share translation memories and terminology in real-time with all project stakeholders. As part of this solution, MultiTerm Online is intended to help Word Class maintain and improve the quality and consistency of terminology in the long run as well as facilitating collaboration with project teams, clients, subject matter experts and in-country reviewers. Real-time, online access to clean and update linguistic assets is a key feature for global organizations which are decentralized and collaborate with a multiplicity of contributors in many domains of expertise.
SDL Studio GroupShare Cloud is fully compatible with our Computer Aided Translation tools, Translation Management System and workflow. The combination of these technologies and project management with collaborative workflow and linguistic asset tools creates a single quality management system. This provides Word Class with a robust end-to-end quality management suite. It enables us as a company to industrialize quality management in a scalable manner for large multilingual programs. We can therefore evaluate the reliability and the improvement of our output and quality management system using one single metric: our record high service rate.
The robustness of our quality management system which combines the best of ISO and Six Sigma processes is definitely a key differentiator for Word Class. If you would like to know more about how we can help you with Quality Management, please refer to our Content Audit section.